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Contact Center Advisor with Swedish

Michael Page

Data publikacji: 12.07.2018 Do końca oferty:

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Our client is a leading global paints and coatings company, supplying market-leading brands and products to industries and consumers around the world. Their paints activities are focused on the Buildings and Infrastructure end-user segment, while their coatings protect, colour and enhance everything from ships, cars, aircraft and architectural components to consumer goods (mobile devices, appliances, beverage cans, furniture), wind turbines and oil and gas facilities. Currently they are opening their fifth Centre in Warsaw and we are looking for professionals who are interested to grow their new Department with them

Contact Center Advisor with Swedish

Numer referencyjny: 29535/
Miejsce pracy: Warsaw

Opis stanowiska / Job description

  • Respond to first-line questions and cases submitted via telephone or e-mail and register and control client cases in the case management system
  • Under general supervision, respond to basic and moderately complex inquiries about policies and procedures
  • Trouble-shoot, research and resolve issues and provide customers with information or advice
  • Using process knowledge to show customers how to retrieve information through the various channels
  • Identify returning questions and/or opportunities for improvement on work processes

Wymagania / Requirements

  • 1-2 years of relevant experience in HR environment
  • Strong customer focus and problem solving skills
  • Strong interpersonal communication skills and confidence to effectively work with all levels of the organisation
  • Ability to interpret and apply HR policies and procedures
  • Ability to work in an international and multicultural environment
  • Very good English language, both written and verbally is required

Oferujemy / Company offers

  • Permanent employment contract
  • Friendly atmosphere
  • Modern and colorful office
  • Flexible working hours
  • Private medical care
  • Sport card
  • Educational sponsorship

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