2nd Line IT Support

An established professional services organisation is looking for a Second Line IT Support professional to join its growing IT team. This is an excellent opportunity for an experienced support professional to work across a modern Microsoft environment, supporting users while assisting with infrastructure, security and IT projects.

Responsibilities

Provide 2nd line support for hardware, software and Microsoft 365 issues; Troubleshoot desktop, networking, printer and remote access problems; Support Active Directory, Entra ID, Exchange Online and Teams; Assist with server, cloud and network administration; Support software deployments, upgrades and IT projects; Apply security updates and assist with cyber security initiatives; Maintain accurate documentation and deliver excellent customer service

Requirements

Strong knowledge of Windows 10/11 and Microsoft 365; Experience with Active Directory, Entra ID and Exchange Online; Good understanding of TCP/IP, DNS and VPNs; Experience supporting end-user devices; Strong troubleshooting and problem-solving skills; Full UK driving licence

Nice to have

Experience with Intune, Hyper-V/VMware and Backup and Disaster Recovery Technologies