6466 - Lab IT Support Engineer (Win11 upgrade) / Senior Validation Engineer

Our client is seeking a Lab IT Support Engineer to support a large-scale Windows 11 upgrade initiative across Research & Development laboratories. This 6+ month contract will focus on upgrading instrument-connected laboratory computers while working closely with scientists, instrument vendors, and IT teams to ensure successful deployment with minimal disruption to laboratory operations.

Responsibilities

Perform Windows 11 upgrades on laboratory workstations and instrument-connected PCs; Coordinate upgrade activities with instrument vendors, both onsite and remotely; Follow vendor installation procedures to restore instrument software and connectivity after upgrades; Troubleshoot Windows, hardware, software, and network connectivity issues during deployment; Partner with scientists to support post-upgrade validation and resolve technical issues; Document upgrade activities and escalate issues as needed; Ensure laboratory systems are returned to operational status quickly and efficiently

Requirements

Experience supporting Windows 10/11 in enterprise or laboratory environments; Hands-on experience with instrument-connected PCs or scientific laboratory systems; Strong troubleshooting skills across Windows OS, hardware, software, Active Directory, and basic networking; Excellent communication skills and ability to work directly with scientists, vendors, and IT teams; Onsite requirement 5 days/week in Cambridge, MA

Nice to have

Experience supporting laboratory environments in pharmaceutical, biotech, or life sciences organizations; Familiarity with scientific instrumentation and vendor-supported software (e.g., Agilent, Waters, Illumina); Experience working in GxP-regulated environments

Benefits

High growth potential and fast-paced organization with a people-focused culture; Competitive pay plus performance-based incentive programs; Company-paid Life, Short-Term, and Long-Term Disability Insurance; Medical, Dental & Vision insurances; FSA, DCARE, Commuter Benefits; Supplemental Life, Hospital, Critical Illness and Legal Insurance; Health Savings Account; 401(k) Retirement Plan (Employer Matching benefit); Paid Time Off (Rollover Option) and Holidays; As Needed Sick Time; Tuition Reimbursement; Team Social Activities (We have fun!); Employee Recognition; Employee Referral Program; Paid Parental Leave and Bereavement