Account Director (Mandarin Speaker)

As an Account Director at Jellyfish, you will be responsible for driving client success, ensuring profitability, and fostering a high-performance team culture. You will serve as a strategic advisor to clients, aligning Jellyfish’s solutions with their business objectives while proactively identifying opportunities for growth and innovation. Additionally, you will mentor and support Senior Account Managers (SAMs) and Account Managers (AMs) while also identifying opportunities and challenges with the Managing Director and Capability Leads, ensuring operational excellence and cross-functional collaboration.

Responsibilities

Ensure best-in-class delivery to clients; Comprehensive understanding of client's service including media knowledge and production/creative process; Drive cross-team collaboration to deliver integrated, client-centric solutions; Lead cross functional responses and review outputs for client satisfaction; Lead QBRs and support execution of client growth plans; Implement foundational best practices such as conference reports, timeline management, roles and responsibilities; Optimise team resources to enhance satisfaction and profitability; Drive client growth by achieving targets and identifying expansion opportunities; Stay ahead of industry trends and contribute to marketing and innovation; Mentor and support Senior Account Managers and Account Managers; Implement best-in-class Client Management practices and financial reporting; Strengthen client relationships through events, webinars, thought leadership and case studies; Provide strategic guidance and develop high-quality briefs; Anticipate client needs, proactively address problems, drive NPS scores and retention; Identify and implement operational improvements; Delegate effectively to build confidence and capabilities; Foster a culture of excellence, collaboration, and continuous improvement; Support onboarding and development of new hires with structured training plans

Requirements

Bilingual fluency in Mandarin and English (mandatory); 8-12 years of experience in client management for brand/media clients; Experience of MediaTech is required; Experience in AAA account management with a commercial focus; Experience building teams and scopes fit for client purpose, and optimizing profitability and outputs; Experience participating in new business and supporting pitch narrative; Experience with platforms like Google Analytics to analyse performance data and guide decision-making; Experience managing client data in Salesforce or similar systems; Good commercial knowledge; Effective communication and presentation; Strategic use of data and tools; Strategic thinking; Proactive problem-solving; Collaboration and team leadership; Commitment to excellence; Business acumen; Leadership and mentorship

Benefits

Discretionary annual bonus scheme; Custom work environment; Work remotely for up to 60% of your days; Flexible working hours between 8am and 6:30pm