Account Growth Manager, HLS Payer

We are seeking a dynamic and strategic Account Manager to lead and grow relationships within the payer ecosystem —including health insurers, TPAs, and government-sponsored programs. You will serve as the primary point of contact, driving client satisfaction, contract performance, and revenue growth.

Responsibilities

Manage a portfolio of payer accounts, ensuring high levels of client satisfaction and retention; Serve as a trusted advisor to payer clients, understanding their operational, regulatory, and strategic needs; Lead contract negotiations, renewals, and performance reviews; Collaborate with internal teams (analytics, product) to deliver customized solutions; Monitor KPIs, SLAs, and compliance metrics across payer engagements; Identify upsell and cross-sell opportunities to expand account value; Stay current on payer trends, reimbursement models, and regulatory changes

Requirements

10+ years of experience in healthcare account management, preferably in payer-facing roles; Strong understanding of payer operations, claims processing, provider networks, and value-based care models; Excellent communication, negotiation, and relationship-building skills; Familiarity with healthcare data standards (ICD-10, CPT, HL7/FHIR); Experience with CRM tools (e.g., Salesforce) and reporting platforms

Benefits

Eligible to participate in health, dental, vision, life insurance, and disability plans; Eligible for benefits on first day of employment; Eligible to participate in Company 401(k) Plan after 30 days of employment; 11 paid holidays; 12 weeks of Parental Leave; “free time” PTO policy allowing flexibility for sick time or vacation; Eligibility for discretionary bonus