Account Manager, Enterprise

Dandy is seeking an Enterprise Account Manager to oversee and grow relationships with our largest and most strategic customers — multi-location dental groups, DSOs, and key enterprise accounts. You will serve as the primary partner to executive and clinical leaders, driving value across their organizations through consultative engagement, data-driven insights, and expansion strategies. As the owner of a smaller, high-impact book of business, your primary goal is to increase average revenue per practice and retain the existing business by delivering exceptional customer experiences, identifying strategic growth opportunities, and aligning Dandy’s solutions to enterprise-level business objectives. You will collaborate closely with Sales, Operations, Product, and Support teams to ensure seamless execution and measurable results for our largest partners.

Responsibilities

Own a portfolio of Dandy’s largest, most complex customers; Develop and execute strategic account plans to drive retention, expansion, and customer satisfaction; Leverage data and performance metrics to identify trends, opportunities, and risks; Serve as a trusted advisor to executive, clinical, and operational stakeholders; Identify and execute on upsell, cross-sell, and expansion opportunities; Partner with enterprise procurement, operations, and finance teams to negotiate renewals and new commercial terms; Lead conversations around scaling scanner deployments, doctor activations, and adoption of new Dandy products and services; Build and maintain executive-level relationships with key stakeholders; Deliver strategic business reviews, performance insights, and partnership roadmaps; Anticipate customer needs and lead proactive initiatives to prevent churn and accelerate growth; Develop a deep understanding of dental group operations, digital workflows, and the evolving competitive landscape; Speak fluently in the language of clinicians and business operators; Collaborate with Dandy’s product and clinical teams to provide feedback; Partner with Sales, Customer Support, Training, and Product to ensure seamless onboarding, implementation, and scaling; Contribute insights from enterprise accounts to influence product roadmap; Continuously experiment with engagement strategies, value frameworks, and communication approaches

Requirements

5+ years of experience in Enterprise Account Management, Customer Success, or Strategic Sales; Proven success managing and growing large, complex, multi-location customer accounts; Strong commercial acumen with a track record of driving upsells, cross-sells, and renewals in enterprise environments; Exceptional communication and negotiation skills, with experience engaging executive stakeholders; Analytical and data-driven, with the ability to translate metrics into actionable insights; Comfortable navigating ambiguity, managing competing priorities, and influencing cross-functional teams; Highly motivated, performance-oriented, and passionate about improving the customer experience; Willingness to travel for key customer meetings, industry events, and company offsites

Nice to have

Experience in the dental or healthcare technology industry

Benefits

healthcare; dental; mental health support; parental planning resources; retirement savings options; generous paid time off