Account Manager - EPD

Your mission, as an Account Manager, is to help us strengthen relationships with existing partners and uncover new business opportunities. In this role, you’ll be in daily contact with partners—primarily via phone and online meetings—to assist with questions, explore growth potential, and build long-term, trust-based relationships. You’ll act as a key point of contact and advisor, preparing tailored business reviews and using your creativity to transform market trends into new product ideas.

Responsibilities

Strengthen relationships with existing partners and uncover new business opportunities; Serve as main point of contact and trusted advisor for partners; Plan and execute quarterly business reviews (BR) for top accounts and groups; Manage account retention and identify upselling and cross-selling opportunities; Resolve client issues promptly and effectively; Analyze client data to identify growth opportunities and provide recommendations; Collaborate effectively with Marketing, Ops, Finance, and Product teams; Monitor industry trends and competitor activities

Requirements

Proven experience in account management or B2B sales; Strong relationship-building and communication skills, comfortable engaging with senior stakeholders; Ability to conduct quarterly business reviews and provide data-driven insights; Analytical mindset with proficiency in BI tools and Salesforce; Strong organizational skills to manage multiple accounts and priorities; Ability to resolve issues promptly and balance client satisfaction with company objectives; Creative and commercially minded, capable of identifying growth opportunities; Knowledge of industry trends and competitor activities; Positive, proactive, and collaborative team player with adaptability and resilience

Nice to have

Experience in hospitality, travel, or leisure

Benefits

Opportunity to join an international and growing experience company; Annual variable bonus: 20% of gross annual salary; Ticket restaurant 8€ per working day; Remote working policy: 2 days per week; Welfare program; Employee discount on Smartbox products and corporate benefits platform; Work x life pack and wellbeing initiatives