Account Manager - Madrid

We’re looking for a true startup Operations person. Operations make our merchants thrive. From the first meeting to the go-live to working and growing together - this person will own this process and make it all happen. This role is for someone who likes working with the product, becoming an expert in it and teaching others. Your day-to-day will be a mix of hands-on ops, project management, customer communication and problem solving. We are reshaping the future of hospitality tech, and this role is at the forefront of it.

Responsibilities

Run restaurant onboarding: train, connect and implement together with the restaurant team; Problem-solve for our merchants on the ground while running live operations; Support restaurants after the go live and make sure that Tebi adds value to their business long-term; Find opportunities for improvement in our process, materials and systems; Continue investing in our relationship with our merchants to make sure they are happy with our product and growing as a business; Identify product and process gaps and bring it to internal central teams such as product, engineering and central operations

Requirements

You are a creative problem solver who enjoys interacting with hospitality businesses; You are empathetic towards our merchants and curious about their business; You can juggle multiple things at once and bring structure; Curious about the product, want to be an expert in Tebi system and can apply your knowledge; Good communication - you are great at proactive contact and managing expectations; Being comfortable with high-pace environments: both the hospitality flow and the startup day-to-day; Interest in data, process improvement and automation; Flexibility in working hours that fit our merchants’ needs and ensuring a healthy balance; At least 2-4 years of experience in hospitality, early startup operations, fast-paced account management or customer operations; You are comfortable working in both English and Spanish

Benefits

Start-up equity; Flexible time off; Team events; Competitive salary