Account Manager

At Alleviate Health (https://alleviatehealth.care/), we’re building AI agents that drastically accelerate clinical trials by autonomously communicating with patients to recruit them into trials and support them over years, pruning billions in excess spend. We’re solving the problem that keeps executives at the largest $100B+ pharma companies up at night. We’ve raised $4.3M, backed by Andreessen Horowitz and other investors like Jack Altman, Co-Founder of Lattice; Sajith Wickramasekara, Co-Founder of Benchling; Ali Rowghani, former CFO and COO of Twitter; Trey Holterman, CEO and Co-Founder of Tennr; and many others who’ve built category-defining healthcare and pharma tech companies.

Responsibilities

Own retention and expansion across Alleviate's full customer book, reporting on GRR, NRR, and expansion ARR; Build durable relationships with above-the-line decision-makers, including CEOs, COOs, CROs, and VPs of Patient Recruitment; Lead quarterly business reviews grounded in recruitment performance: study volume, screen-fail rates, randomization throughput, and ROI against contract terms; Drive expansion through new studies under master agreements, additional sites onboarded within networks, and adoption of new products, including AI voice, SMS, and more; Negotiate and execute contract renewals, amendments, and pricing changes; Synthesize customer feedback into structured input for product and operations, and represent the voice of the customer in roadmap discussions

Requirements

2+ years in Healthcare B2B account management, customer success with commercial ownership, post-sale roles, or relevant experience; A track record against retention and expansion targets. You can talk specifics about books you've owned, dollars retained, and expansion you drove; Strong written and verbal communication skills; Operational rigor. You keep your CRM clean, your forecasts honest, and your follow-through tight without being told; Healthcare or clinical research industry experience; High agency. You'll define the playbook, not inherit one; Based in San Francisco and able to work in-office 5 days per week

Nice to have

Familiarity with the modern GTM stack; Experience in seed-to-Series-B environments

Benefits

Meaningful equity package; Comprehensive health, dental, and vision insurance; Take-what-you-need PTO package