Account Manager

Vistar Media is the home of out-of-home (OOH). As a global ad tech company and the world's largest digital out-of-home (DOOH) advertising marketplace, we offer technology designed to make buying and selling OOH media easier. We're adding to our APAC Client Success team, and are searching for experienced candidates who are looking to work with top-tier clients in a growing market. A successful candidate for this role has built collaborative client relationships; understands the digital advertising landscape; is fluent in programmatic advertising and the RTB landscape; excels in fast-paced startup environments; and has strong communication and problem-solving skills. You will report to the Senior Director of Client Success APAC and work closely with the Sales, Supply, Analytics, and Product teams to ensure client success across both managed and self-service advertising campaigns.

Responsibilities

Manage Vistar’s demand clients across managed and self-service buys; Understand the Vistar Media platform, its core product offerings, and the ability to communicate how it can meet client objectives; Respond to RFPs and create comprehensive media plans for existing and potential clients; Partner with Sales to manage client relationships and client satisfaction, including determining client goals, deliverables, asset management, and delivery to achieve campaign success; Grow client platform usage and improve results through training and onboarding self-service clients; Communicate directly with agencies, brands, DSPs, internal teams and external vendors as necessary; Upsell and renew existing clients with innovative ideas that focus on retention and growing business; Collaborate with cross-functional teams to troubleshoot technical issues and enhance product capabilities to improve and streamline user experience; Produce QBRs and client-facing reporting decks with insights and recommendations

Requirements

Bachelor’s degree; 3-5 years experience working in client success role within the media or advertising industry; Experience with the programmatic ecosystem, RTB, DSPs, SSPs, DMPs; Understanding of ad tech, media buying, planning, ad operations, trafficking, and analytics; Proficiency working in ad platforms, ad verification, and with measurement partners such as DCM, Sizmek, Salesforce, IAS, DoubleVerify, MOAT, Nielsen, Lifesight, Pure Profile, Circana, OnDevice, etc.; Passionate about building client relationships; Excellent time management skills and ability to multi-task across multiple projects and stakeholders; Thrive in fast-paced environments; Positive attitude and passion about their work

Benefits

Flexible, fun start-up environment and culture; An approachable and accessible C-Suite; Company-wide and team specific entertainment budgets for both in-person and virtual team building; Sponsored Volunteer Events and Vistar Gives Back program; An awesome and supportive bunch of people to work with and learn from