Account Manager

The Account Manager is responsible for driving revenue growth and retention within an assigned portfolio of existing customer accounts. This role focuses on nurturing long-term relationships, understanding customer needs, expanding product adoption, and identifying opportunities across our full suite of data center services including colocation, cloud, and managed services. The successful candidate will have a proven history of successfully managing and expanding customer relationships and must demonstrate strong communication, strategic account planning, negotiation, and problem-solving skills. This role is ideal for someone who excels in consultative, relationship-based technology account management.

Responsibilities

Meet and/or exceed all quota requirements; Develop and execute sales territory plans; Determine and set the appropriate sales strategy to position and close complex sales opportunities in a competitive colocation, cloud and managed services market; Develop and build relationships with prospective customer executives, technical staff and key strategic partners; Develop technical responses and strategy for RFP’s as a member of the account team; Manage multiple priorities and multi-task effectively; Track prospect and sales activities in Salesforce.com; Perform other duties as required and assigned

Requirements

3+ years of experience demonstrating a documented path of sales success; Solid track record calling on business decision makers within the IT organization in a highly competitive market; Proven ability to build relationships throughout the customer organization; Bachelor's degree or any combination of education & related experience that would demonstrate possession of the knowledge and abilities needed to achieve success in this position; Ability to travel to assigned territories; High-energy individual with a positive attitude, good teamwork skills and exceptional customer presentation experience; Strong questioning and listening skills; Able to translate innate curiosity into account progress; Presents a professional and credible face to the customer and prospect; Self-directed, self-motivated and results oriented – possesses the drive and determination to succeed; Willing to work hard, knows how to work smart; Persistent but pragmatic: willing to be flexible and adaptable to change; Critical thinker – can address the challenges presented during sales conversation; Possess the ability to continually self-educate to maintain a broad knowledge of complex products, services and selling skills; Moderate to advanced keyboard usage; Travel 50% of the time; Must possess valid driver's license and insurance; Must be legally authorized to work in the United States and must reside in a state where the company maintains employment eligibility

Nice to have

Experience selling managed services, IT Infrastructure, software-as-a-service or application hosting; Bachelor's degree

Benefits

Medical; Telehealth; Dental; Vision; 401(k); Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA); Life and AD&D; Short Term and Long-Term disability; Flex Paid Time Off (PTO); Leave of Absence; Employee Assistance Program; Wellness Program; Rewards and Recognition Program; Eligible for commission