Account Manager

dLocal is the financial infrastructure powering global commerce in the world's fastest-growing markets. The biggest companies in the world trust us to unlock growth in 60+ countries across emerging markets—moving money where others see complexity. We don't just process payments; we are architects of payment ecosystems and partners in our customers' expansion. You'll work alongside 1,300+ teammates from 40+ nationalities and tackle global challenges from day one.

Responsibilities

Manage, grow and own a portfolio of client accounts across global markets, ensuring strong day-to-day coverage and follow-up; Be 100% accountable of results obtained within your portfolio; Build and maintain positive client relationships by understanding their needs and coordinating timely solutions; Identify opportunities to upsell and cross-sell additional products and services, working closely with the Sales and Partnerships teams; Collaborate with internal teams to support the successful delivery of dLocal’s solutions and resolve operational or commercial matters; Monitor account performance, prepare relevant updates and help identify opportunities to improve client experience and business results; Develop a solid understanding of the payments industry and the markets relevant to the assigned portfolio; Support account plans, business reviews and other initiatives aimed at driving client retention and growth; Drive client meetings, QBRs, industry events and professional networking activities as needed

Requirements

2+ years of experience in account management, sales, customer success or a related commercial role, preferably in a technology, payments or fintech company; Strong communication and relationship-building skills, with the ability to work effectively with different stakeholders; Commercial mindset and interest in identifying opportunities to grow existing accounts; Ability to organize and prioritize multiple accounts, projects and deadlines with attention to detail; Analytical approach and willingness to use data to understand account performance and support decision-making; Proactive, collaborative and customer-oriented attitude, with a willingness to learn and take ownership of assigned responsibilities; Fluency in English is required; Ability and willingness to travel internationally when needed

Nice to have

Other languages are a plus

Benefits

Flexibility in how you work; Fintech industry; Referral bonus program; Work From Anywhere