Account Manager

At Deliverect, our API-first platform is revolutionizing commerce by providing a connected suite of on and off-premise solutions. We empower both the food and retail industries to expand their revenue and simplify their operations, creating seamless experiences for businesses to sell anywhere and deliver everywhere. As a Growth Account Manager (GAM) for the SMB/MM segment in Mexico City, you will play a pivotal role in unlocking the full potential of our existing restaurant partners across the region. Acting as a trusted commercial advisor, you will deeply understand your customers' business needs, driving revenue expansion through upselling, cross-selling add-ons, and optimizing platform adoption. Your dedication to fostering strong, long-term relationships will directly reduce churn and contribute significantly to Deliverect's regional growth and ongoing market success.

Responsibilities

Manage and grow a portfolio of existing SMB and Mid-Market restaurant accounts across North America, serving as their primary commercial contact to maximize platform adoption and account health (approx. 35%); Drive regional revenue expansion by proactively identifying up-sell and cross-sell opportunities, delivering tailored solutions and introducing new features or add-on modules (approx. 25%); Conduct regular, data-driven business reviews with key merchants to analyze current state performance versus future growth potential, ensuring high customer satisfaction and platform ROI (approx. 15%); Identify accounts at risk of churn, developing proactive retention strategies, negotiating contract renewals, and handling objections with strategic resilience (approx. 10%); Maintain CRM precision (HubSpot) to ensure clear stakeholder communication, accurate pipeline forecasting, and structured account planning (approx. 10%); Collaborate cross-functionally with Customer Experience, GTM, and Implementation teams to streamline client handovers, resolve operational challenges, and share process improvement ideas (approx. 5%)

Requirements

4+ years of experience in B2B SaaS account management, customer success, or solutions consulting, with a proven track record of meeting or exceeding expansion and retention targets; Demonstrable experience managing and nurturing commercial relationships with mid-market merchants, preferably within the North American restaurant, food tech, or POS systems landscape; Strong commercial acumen and negotiation skills, with a solutions-driven mindset comfortable conducting consultative discussions with key decision-makers; Technical proficiency and inclination to easily learn the world of restaurant digital ordering, APIs, and system integrations to effectively articulate product value; Excellent interpersonal and communication skills, with a high degree of empathy and the ability to engage clearly with both technical and non-technical stakeholders; Hands-on experience applying consultative and value-based sales frameworks such as MEDDPICC, SPIN Selling, or Challenger Sale; A bachelor's degree in a relevant field or equivalent work experience; Fluency in English required; Applicants must possess the legal right to work in the country where the role is based

Nice to have

French language skills would be considered a strong asset.

Benefits

Dedicated learning budget; Solve meaningful challenges; Innovation culture with weekly releases and new features; Collaborate with a diverse global team; Be part of a rapidly scaling SaaS unicorn; Enjoy regionally tailored rewards