Account Manager

We're looking for an Account Manager to own and grow relationships with our strategic clients. You'll be the senior day-to-day contact, connecting client priorities with our Strategy, Delivery, Programme Management, and specialist teams. This role combines client leadership, commercial ownership, and account growth, ensuring clients see measurable value while identifying opportunities to deepen our partnerships.

Responsibilities

Own strategic client relationships, building trusted connections across senior, regional, and market stakeholders; Act as the primary commercial and strategic point of contact, managing priorities, risks, escalations, and opportunities; Lead client status meetings, account reviews, governance forums, and Executive Business Reviews; Coordinate internal teams to ensure client priorities are clearly understood, appropriately scoped, and delivered effectively; Develop strategic account plans covering stakeholders, client priorities, renewals, risks, and growth opportunities; Identify and lead renewals, upsells, extensions, and expansion opportunities across markets, brands, teams, and capabilities; Maintain visibility of account health, pipeline, revenue, profitability, client satisfaction, and commercial risks; Translate complex delivery, data, marketing, and technical work into clear business outcomes and recommendations for senior clients

Requirements

Strong experience in Account Management, Client Services, Customer Success, or Strategic Account Management; Proven experience managing enterprise or strategic client relationships and senior stakeholders; Strong commercial acumen with experience across renewals, upsells, forecasting, and account profitability; Experience managing complex, multi-workstream client programmes in an agency, consultancy, MarTech, SaaS, or technology environment; Excellent stakeholder management, communication, negotiation, and problem-solving skills; Commercially minded with a track record of identifying growth opportunities and expanding client relationships; Comfortable translating technical and delivery topics into clear business outcomes and ROI; Highly organised, proactive, and able to manage multiple strategic accounts and competing priorities; Valid work visa (no sponsorship offered)

Nice to have

Experience selling Braze, Snowflake, Hightouch, Databricks, CDPs, or related Martech and data solutions; Experience selling into QSR, Retail, Hospitality, Financial Services, or Enterprise Digital Transformation programmes; Experience working within partner-led sales motions and co-selling with technology vendors; Existing network of enterprise buyers within the US market; Familiarity with modern customer engagement, loyalty, and composable data architectures

Benefits

Rocket-Fuelled Growth (big challenges, fast learning, chance to level up quickly); A Culture That Actually Gives a Damn (supportive, positive, people who want to see you win); A Global Crew (collaboration with teammates across Europe, the US, and beyond); Remote-First for Life (work from wherever you feel your best); Real Career Momentum (clear progression, real ownership, space to grow); Moments That Matter (meetups, events, and team experiences)