Account Manager (Workers Comp & CTP)

Konekt has an exciting opportunity for an Allied Health Professional in our Insurance Portfolio as we deliver workplace injury prevention and rehabilitation solutions that enable individuals and organisations to achieve their potential, based in Sydney or Newcastle, NSW.

Responsibilities

Driving the delivery of high-quality care services to a portfolio of NSW Insurance – Workers Comp and CTP through proactive internal and external engagement; Developing and facilitating training, resource development, performance monitoring, and best practice process development; A structured and effective approach to customer service agreements to ensure we are meeting or exceeding expectations and implement solutions to address any areas for service improvements; Continual promotion and development of a customer service focused culture within Konekt; Business development including driving growth of the Insurance Portfolio through quality outcomes, strategic planning, identifying new business opportunities and innovation of services to meet customer needs; Customer relationship management including feedback and complaints management and customer performance reviews; Building solid, trusted relationships with team members and customers; Governance of Insurance Account portfolio to ensure quality outcomes and meeting of Service Level Agreements; Working collaboratively with Leadership Team and Consultants on portfolio performance; You will play a critical role in mentoring and upskilling consultants through your interactions, strategic reviews and audits; Undertaking data analytics specific to your customers - presenting to the management team regarding trends, outcomes and financial achievements

Requirements

Passionate about customer and seek to truly understand customers’ needs; Previous track record of success in service/training or customer facing roles; Technically strong and knowledgeable with working with Insurance customers; Ability to critically review national performance and drive improvements across the business to achieve service excellence; Experience in managing the delivery of service agreements; Strong influencing, stakeholder management; Excellent personal engagement skills and integrity; The ability to work autonomously and as an effective member of a wider team; Experience with Data Reporting; Tertiary qualification in Allied Health & registration with AHPRA, ASORC or ESSA

Nice to have

Experience in the RTW environment

Benefits

A supportive and friendly team environment; Flexibility to structure your day and work compressed 9-day fortnights; Ongoing training, career progression and professional development opportunities; A generous incentive program; Industry-leading paid parental leave, up to 16 weeks, and opportunity to purchase additional leave; Comprehensive employee wellbeing programs, plus community volunteering opportunities; Discounts at major retailers and employee recognition program