Accounts Receivable Representative (Bilingual)

Quadient Canada is seeking a Bilingual Accounts Receivable Representative (French & English) to join our team. In this role, you will be responsible for supporting accounts receivable activities and ensuring timely collection of payments for services and goods provided to clients. This includes communicating with customers, monitoring outstanding invoices, and helping resolve billing issues.

Responsibilities

Coordinate activities related to the collection of delinquent accounts; Track and monitor outstanding invoices and past-due accounts; Contact clients via phone, email, or mail campaigns to arrange payments; Reconcile accounts and investigate discrepancies when needed; Liaise with internal departments to resolve invoicing or processing issues; Conduct daily collection calls and maintain detailed records of collection activities; Perform account research and customer searches (skip tracing) when required; Negotiate payment arrangements with customers; Prepare regular and ad-hoc reports on collection activities; Work toward achieving monthly collection targets; Support other accounting or administrative duties as assigned.

Requirements

Fluency in both French and English (spoken and written) is required; Minimum 3 years of collections and/or customer service experience; Strong administrative and organizational skills; Proficiency in Microsoft Excel, Outlook, and Word; Ability to manage multiple tasks in a fast-paced environment; Strong analytical and problem-solving skills; Excellent interpersonal and customer service skills; Ability to work collaboratively in a team-oriented environment.

Benefits

Flexible Work: hybrid work model; Endless Learning: 24/7 online learning platform; Inclusive Community: Empowered Communities and Philanthropy program; Comprehensive Rewards: competitive Total Rewards covering wellness, work/life balance, and more, including generous referral scheme; Caring for Wellbeing: complimentary employee assistance program for mental health support.