Admin & Order Management Specialist

As Administrative & Order Management Specialist, you play a central role in ensuring the smooth and reliable execution of our order-to-cash process in Italy. You act as the key link between customers, sales, logistics and finance — ensuring efficient order management, high-quality service, and accurate administrative follow-up. This is a hands-on, end-to-end role with a strong impact on customer satisfaction, sales efficiency and operational reliability. You will be part of a small team of six employees, reporting directly to the Country Leader Italy.

Responsibilities

Manage full order-to-cash process from order entry to invoicing; Ensure accurate processing of orders, invoices, and credit notes; Validate price conditions and commercial agreements; Monitor order status, deliveries and back-orders; Ensure timely and correct customer confirmations; Act as first point of contact for customers on administrative topics; Provide proactive updates on order and delivery status; Support the sales team with order follow-up and issue resolution; Ensure consistency, accuracy and compliance in administrative processes; Identify opportunities to simplify and improve order management and logistics flows; Support the optimization of tools and ways of working; Prepare regular reports on sales, orders and back-orders; Monitor outstanding payments in collaboration with finance; Support accounting with accurate and timely data; Ensure proper administrative follow-up of customer accounts

Requirements

Proven experience in a similar role; Solid understanding of invoicing and basic accounting principles; Rigorous, organized, reliable and dynamic; Ability to meet priorities and handle multiple tasks simultaneously; Shows initiative to move projects forward; Excellent communication skills; Enjoy working in team; Mastery of effective communication subtleties (listening, asking relevant questions, rephrasing, diplomacy); Good command of spoken and written English; Interpersonal skills; Good humor; Dynamism

Benefits

Meal vouchers; Two days of remote work per week