Administrator (Therapy Coordinator)

When you join Early Start Australia, you’ll be part of an allied heath team that’s in it together. A local team that’s right beside you, supported by leaders who know the work. From small shifts to life-changing breakthroughs, you’ll make a positive impact for children, young people, and their families across Australia. With flexibility and support to thrive, you’ll continue to grow and build a meaningful career, your way.

Responsibilities

Coordinate new client intake, onboarding, and continuity of care; Review referrals, questionnaires, and service agreements prior to commencement; Facilitate timely scheduling, rescheduling, or alternate service options (e.g. telehealth, therapy support); Ensure clients and families receive clear communication and feel safe, supported, and valued; Support timely feedback processes and confirm service pathways and therapy requirements; Coordinate therapist caseloads to optimise service delivery, productivity, and travel efficiency; Support delivery of client-centred, evidence-based therapy services across clinic, home, school, and community settings; Oversee implementation, review, and adjustment of individualised therapy plans; Ensure discipline-specific and complex caseloads are supported appropriately; Maintain privacy, confidentiality, and compliance with professional standards; Oversee initial appointments and goal-based therapy planning processes; Ensure therapy plans include measurable goals, targeted interventions, and session structure; Support provision of home- and school-based resources and therapy activities; Monitor service delivery progress, goal reviews, and outcomes; Coordinate referrals to other disciplines or group programs as required; Ensure clinical notes, appointments, and service records are completed accurately and on time; Oversee generation of compliant reports, service delivery summaries, and invoices; Monitor and manage PMS data accuracy, productivity reporting, and client documentation; Ensure incidents, complaints, and risks are recorded and escalated appropriately; Align therapy plans and service delivery with funding models (e.g. NDIS, Medicare, private); Monitor invoicing accuracy, debtor timeframes, and client activity targets; Support therapists and coordinators through supervision, guidance, and problem-solving; Participate in meetings, professional development, and quality improvement activities; Ensure compliance with registration standards, organisational policies, WHS, and child safety requirements

Requirements

Highly developed organisational skills with the ability to prioritise tasks and work at a fast pace to meet deadlines, with flexibility to reprioritise as needs change; An empathetic capacity with the ability to listen patiently, respond appropriately, make risk assessments, escalate matters as needed and maintain confidentiality; Ability to collaborate and communicate effectively with our leadership team, therapists and clients; Excellent in-person, telephone, email and PMS-based communication skills; Demonstrated leadership and/or team coordination skills including delegating, scheduling and workload management; NDIS Workers Screening Check; Current Drivers’ Licence and vehicle; Current Working with Children Check or Working with Vulnerable People Registration (state specific); National Police Check; Accredited First Aid & CPR Certificate

Benefits

Flexible hours and compressed work options; Up to 12 weeks annual leave; Up to 16 weeks paid primary carer leave; Wellbeing support program for you and your family; Competitive salary; Registration and professional membership contribution; Work in an environment that focuses on multidisciplinary collaboration, improving outcomes together; National and global career pathways through the APM Group