Advanced Professional Services Consultant

We’re looking for a n Advanced Professional Services Consultant to lead the successful delivery of Brightree’s HME/DME solutions. In this role, you’ll manage end-to-end software implementations, guiding customers through system configuration, workflow design, and training while ensuring a seamless transition to live operations. You’ll collaborate closely with clients to understand their business and technical needs, develop tailored training materials, and drive adoption through engaging remote sessions. Acting as a trusted advisor, you’ll troubleshoot issues, manage escalations, and provide ongoing feedback to improve the product experience. This is a great opportunity for someone with healthcare software implementation experience who thrives in a fast-paced, client-facing environment and enjoys delivering impactful solutions.

Responsibilities

Manage the successful implementation of the HME/DME product to Brightree customers. This includes the management of all project related activities including Consulting, system configuration, training, training materials development and team/customer communications.; Provide remote implementation and training services related to Brightree HME/DME implementations.; Drive working sessions with customers to understand and document business and technical requirements for HME/DME functionality.; Provide status updates to management using standard reporting tools.; Facilitate and conduct group trainings; Create HME/DME documentation for internal and customer usage. This includes configuration guides and training materials. Enhance these materials as required for product updates.; Manage customer escalations through appropriate Brightree channels.; Analyze, troubleshoot, document, and solve software issues reported by customers.; Track and report product defects to Support for appropriate resolution.; Successfully transition live customers to standard support processes.; Provide feedback to Product Management and Development regarding product enhancements.

Requirements

Knowledge of software implementations, system workflows, and implementation of best practices.; 2+ years’ experience implementing, project managing or training on healthcare software systems.; Experience implementing and/or training on Brightree applications.; 1+ years of experience training users on HME/DME applications.; 1+ years of experience implementing forms-based software.; Familiarity with Software as a Service (SaaS) application and performance criteria.; Strong analytical ability to troubleshoot and diagnosis technical software and implementation issues.; Some experience developing training materials and product reference documentation for healthcare software.; Leadership skills including the ability to manage customer expectations and drive project results.; Experience training software users in a highly diversified environment.

Nice to have

Ability to travel up to 30%

Benefits

flexible work arrangements; comprehensive medical insurance; vision insurance; dental insurance; life insurance; AD&D insurance; short-term disability insurance; long-term disability insurance; sleep care management; Health Savings Account (HSA); Flexible Spending Account (FSA); commuter benefits; 401(k); Employee Stock Purchase Plan (ESPP); Employee Assistance Program (EAP); tuition assistance; 15 days Paid Time Off in first year; 11 paid holidays; 3 floating days; 14 weeks primary caregiver leave; two weeks secondary caregiver leave