Advisor, HRIS Data Management

The Advisor, HRIS Data Management role provides first-line support to Colleagues, HR teams, and other stakeholders using related HR systems. The role is responsible for resolving routine systems related queries and transactions, performing defined system and data checks, and ensuring cases are accurately documented and resolved within agreed service standards. As part of the People Operations Delivery team, you contribute to a consistent, customer-focused and self-service-first support model, helping users navigate HR Systems effectively while identifying recurring issues and opportunities to improve knowledge, processes, and user experience. The role will work closely with HR Systems – Tier 2, Domain Owners, People Function, and SMEs. This is a Non-exempt role based in Manila. This role reports to Manager, HRIS Data Management.

Responsibilities

Utilize HR information systems to execute core job responsibilities, including accurate processing of HR transactions, responding to common HR systems queries and requests, and resolving tier 1 systems issues with applicable policies, procedures and data-integrity requirements; Resolve routine HR systems and data issues within the Tier 1 support scope, escalating complex, high-risk or out-of-scope cases in accordance with established escalation procedures; Support scheduled HR transactions and data-maintenance activities in line with approved Tier 1 procedures, service levels and authorization requirements; Investigate and resolve data discrepancies affecting employee, organizational, job, compensation, supervisory and other HR data within the defined support scope; Review transaction history, business process steps, available system information, case history, and related data to identify potential causes and downstream impact; Analyze recurring Workday cases and recommend opportunities to simplify, standardize, automate, or eliminate unnecessary activity; Recommend changes that improve user experience, data quality, control effectiveness, and operational efficiency; Review and contribute to related business process and knowledge articles, troubleshooting guides, SOPs, FAQs, and support documentation; Partner with Process Owners, HRIS, Continuous Improvement, and Knowledge teams to improve end-to-end service delivery

Requirements

Bachelor's degree in HR, Information Systems or a related field; 1–3 years' experience in HR operations, HR Shared Services, HRIS support; Familiarity with HR systems such as Workday, SAP SuccessFactors, Oracle HCM or similar platforms; Knowledge of core HR processes and employee, organizational, job and compensation data; Strong data-validation, problem-solving and Excel skills; Clear English communication skills, customer-service orientation and ability to handle confidential information; Experience in supporting Workday, ServiceNow and other HR and Case Management Systems in HR Operations, Shared Services, HRIS or similar service environment; Experience in supporting employee lifecycle processes in a global environment; Ability to manage multiple cases and priorities while meeting agreed service standards; Ability to identify and troubleshoot routine issues using established procedures and available resources; Ability to work effectively in a global service environment; Ability to recognize when an issue is outside Tier 1 scope and requires escalation; Customer-focused approach with the ability to explain system processes clearly; Good written and verbal communication skills; Experience working with knowledge bases, SOPs, or self-service support models; Demonstrated ability to learn and navigate other HR Systems; Strong attention to detail and commitment to data accuracy