After-Hours Support

With the continued growth in the industry, Scotlynn is currently hiring After-Hours Support at our Corporate Offices in Vittoria, ON and Brant, ON. This role is for an organized and responsible person looking to provide evening and night support to our drivers and dispatch team. Logistics & supply-chain experience is NOT a requirement; we look for attitude and work ethic.

Responsibilities

The After-Hours Support team assists our Drivers, Dispatch and Fleet Managers in the evenings, overnights and weekends; Receive and deliver requests and information; Dispatch drivers for pick-up and delivery; Provide drivers with information about loads, pick-up, delivery, Customs requirements, traffic, obstacles, and other requirements; Address problems and requests by transmitting information or providing solutions; Record information in the Transportation Management System, Mileage Tracker, and Electronic Driver Logs; Prioritize calls according to urgency and importance; Monitor the routes and load tracking according to scheduled delivery; Verify with drivers their timing to meet schedule requirements; Provide updates to customers, Logistics Account Managers and Fleet Managers

Requirements

Excellent communication skills; Strong organizational skills; Excellent computer skills; Ability to work as a team member; Knowledge of PC Miler, Electronic Driver Logs, Mcleod Transportation Management Software; ACE/ACI and Customs experience; Knowledge of transportation/logistics industry; Organized and responsible; Attitude and work ethic; Ability to work a 2-week rotating schedule with 8-hour weekday shifts and 12-hour weekend shifts; Work at Corporate Office every other weekend

Nice to have

Work experience in customer-facing roles from banking, retail, transportation, trades, hotels and hospitality

Benefits

Competitive Benefits Plan and Employee and Family Assistance Plan; Full gym access with personal trainer; Corporate chef providing healthy meal options; Opportunities to strengthen local communities through Community Volunteer Program; Rewarding, collaborative and lively workplace culture; Paid Time Off