Aftermarket Coordinator

Bosch Rexroth is one of the world’s leading providers of drive and control technologies. Regardless of the motion task that customers face anywhere in the world, they will always find a Bosch Rexroth team with the local experience and the appropriate know-how from more than 30 industries and all drive and control technologies. Our associates take on their customers’ challenges with passion and persistence until the right solution is found. This is what makes Bosch Rexroth a strong, reliable partner for Mobile Applications, Machinery Applications and Engineering and Factory Automation. As the Drive & Control Company, we develop, produce, and distribute our components and system solutions in over 80 countries. You’ll find our drive and control technology in a wide variety of applications: From excavators and tractors to CNC woodworking and metal-cutting machines. You’ll find us in automotive factories, packaging systems for the food industry, medical devices and laboratories.

The Aftermarket Coordinator serves as the operational backbone of the LHD Aftermarket field service division, managing the end-to-end coordination of service activities, customer interactions, and administrative processes. This role ensures seamless execution of field service operations while maintaining accurate records, supporting technician productivity, and delivering exceptional customer service. The Aftermarket Coordinator works cross-functionally with technicians, managers, inside sales, and external stakeholders to drive efficiency and maintain departmental performance standards.

Responsibilities

Coordinate all field service activities for LHD Aftermarket, including customer setup and scheduling of service calls; Prepare quotes and invoices, maintain auditable departmental data including customer quotes, purchase orders, invoices, and expense documentation; Collect and submit hourly timesheets, overtime reports, trip expenses, and related documentation; Provide support to customers for technical, administrative, and operational issues, direct inquiries to appropriate parties as needed; Generate weekly departmental business reports, including flash reports and scheduling updates; Requisition and coordinate procurement of parts, tooling, and services to support service calls; Coordinate shipping of items to technicians, customers, and job sites; Maintain field service KPIs and help identify and implement process improvements; Maintain accurate business records in SAP and InTouch systems, including installed base and site data; Provide administrative support to technicians and managers as needed; Administer third-party HSE requirements for service technician site access; Coordinate with Inside Sales to process invoices through customer-specific portals as required; Travel overnight approximately 5% of the time; Cross-train on other departmental functions as required; Perform additional related duties as assigned by management

Requirements

Education: High school diploma or equivalent required, Associate's degree in a technical or business field preferred; Experience: 3-5 years in a manufacturing or industrial environment preferred; Technical Knowledge: Proven mechanical aptitude, hydraulic and fluid power exposure (terminology, schematics) is a plus; Systems & Software: Proficiency with ERP systems (SAP experience preferred) and Microsoft Office Suite (Excel, Word, PowerPoint, Teams); Administrative Skills: Strong organizational and data management capabilities with attention to detail; Communication: Excellent written and verbal communication skills with ability to coordinate across multiple departments and external stakeholders