AGENT - ROOM GS

We are looking for a highly motivated individuals to join our Guest Services team as a Guest Services Agent. The ideal candidate uses their engaging personality to create a memorable first impression for our guests as they arrive for the first time and throughout their stay. In offering a warm welcome to our hotel/resort, the Guest Services Agent assists with the unloading of guest's luggage and provides a source of knowledge for the guest for everything about the hotel, its amenities, and the local area as they assist the guest to their room.

Responsibilities

Help guests discover their 'Wanderlust' experience; Provide exceptional customer service by being engaging and taking sincere interest; Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established; Help to resolve problems and 'WOW' guests through recovery when things aren't quite right; Promote and sell special hotel programs; Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information; Be knowledgeable of all emergency procedures and policies; Maintain house bank; Communicate all pertinent information to manager on duty; Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds; Assist other departments as needed; Work together with other attendants to ensure each guest has a personalized experience and 'dive' to open the door for all guests; Assist lobby attendant in keeping entrance area clean and organized; 'Be the difference' with all guest and employees and do more than just 'the norm'

Requirements

At least one year in a customer service role with high guest interaction; A Valid drivers license with no major infractions for 6 months; Ability to solve problems when they arise; Ability to work in a team environment is a must; Pleasant and helpful personality; Must be able to work a full shift standing and going back and forth to the valet lot and different areas of the hotel; A strong desire to make an impact on other people; An outgoing and engaging personality; Excellent verbal communication skills; Ability to work in a fast-paced setting; Ability to stand for the duration of the shift; Must be available to work various shifts including weekends and holidays

Nice to have

Hospitality industry experience

Benefits

full benefit plans; 401k with a company match; lucrative bonus programs