Agent, Tennis Reception, Costa Navarino (2027)

Costa Navarino is a sustainably driven destination in Messinia, on the southwest coast of the Peloponnese, where people, nature, heritage and community come together to create meaningful experiences. Home to four 5-star resorts, four signature golf courses, more than 40 restaurants and bars, over 50 retail shops and services, three spa centres, a collection of luxury villas for private ownership, Navarino Agora and a wide range of sporting, cultural and outdoor experiences. We are looking for an Agent, Tennis Reception to join our team.

Responsibilities

Manage guest bookings for tennis facilities, accommodation, court fees and shop purchases, following Tennis Center procedures; Deliver attentive, professional service, responding promptly to guest needs and requests; Follow Tennis Center opening and closing procedures; Provide accurate information about facilities, services and programs; Support the Operations team in maintaining the Tennis Center's high standards of service and excellence; Handle payments, bookings, cancellations and basic administrative tasks using POS systems; Demonstrate reliability, punctuality and the ability to work independently

Requirements

Fluency in English; At least 1 year of experience in reception, hospitality or a sports club; Excellent verbal and written communication skills, with a strong guest-service mindset; Ability to work effectively as part of a team and build positive working relationships; Good computer skills, including Microsoft Office; Strong organizational skills, with the ability to manage competing priorities, meet deadlines and work independently; Professional, approachable and patient attitude, with the ability to communicate effectively with guests of all ages and colleagues; Ability to handle guest complaints and challenging situations professionally in a busy environment; Flexibility to work shifts, including evenings and weekends

Nice to have

A degree in Hospitality, Business Administration or a related field is preferred but not essential; Additional languages are an advantage; First Aid certification and basic knowledge of tennis are advantages

Benefits

Private Medical Plan; Accommodation in the vicinity of Costa Navarino (for eligible associates); Meals Provided On-site; Uniform & Laundry Service (where applicable); Ongoing Training & Development Opportunities; Opportunities for Task Force Assignments at Marriott Hotels Abroad; Experience in a Multicultural & International Work Environment; Use of Costa Navarino Facilities (subject to internal policies); Access to the Support Room - Online Wellness Platform; Recognition & Wellbeing Initiatives; Employee Discounts & Associate Benefits at Marriott Hotels Worldwide