AI Operations Manager

We're looking for an AI Operations Manager to help shape how our B2C organization operates by combining AI, operational excellence, and customer support transformation across a growing portfolio of consumer products. This role combines operational ownership, AI innovation, and customer support operations. You'll partner closely with Product, R&D, Legal, and B2C leadership to improve operational efficiency, automate manual processes, and drive execution across multiple products.

Responsibilities

Owning customer support operations across multiple B2C products by governing our outsourced support partner, defining KPIs, and continuously improving the customer experience; Designing, building, and optimizing AI copilots, prompt libraries, AI workflows, and no-code automations that improve customer support and operational efficiency; Own the AI adoption by managing AI tools, vendors, subscriptions, and playbooks while measuring adoption, KPIs, and ROI; Partnering with Product, R&D, Legal, and business stakeholders to drive operational execution, project management, roadmap visibility, and quarterly planning; Identifying operational bottlenecks and proactively leading automation and process improvement initiatives across multiple products; Building operational dashboards and tracking AI adoption, operational KPIs, and customer support performance to drive data-informed decisions; Owning operational documentation, knowledge management, and cross-functional communication to enable scalable execution across the organization

Requirements

Has 3+ years of experience in Operations, Product Operations, Business Operations, Support Operations, or a similar cross-functional role; Has hands-on experience with AI tools, prompt engineering, workflow automation, and no-code/low-code platforms; Enjoys improving processes through automation and operational excellence; Strong analytical, process-oriented, and stakeholder-management capabilities; Demonstrates intellectual curiosity and continuously explores new AI tools, technologies, and ways to improve operations

Nice to have

Experience managing outsourced support teams or service providers

Benefits

Impact: work with the most powerful digital intelligence platform; Innovation: open dialogue and support to take initiative; Modern office in DOCK IN area (Prague 8) stocked with snacks, drinks, fruits, and space for socializing; 5 weeks of vacation; Extra day off during birthday month; 3 sick days or a multisport card; MacBook Pro M3, dual monitors, and electric standing desk; Team-building events, parties, weekly lunches, and happy hours; Access to equity programs as shareholder; Career growth with Career Week, personalized coaching, and ongoing learning solutions