Air Agent

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Based at our Upplands Väsby office in Stockholm, this on-site role offers the opportunity to collaborate closely with colleagues in a dynamic team environment. As a Air Agent, you will report directly to the Air Manager.

Responsibilities

Track and Trace shipments.; Prepare, handle, and process shipment documentation- including house and master air waybills, commercial documents, and customs/regulatory documents.; Accurate and timely data entry into our operating system.; Communicate effectively with customers, vendors, other Expeditors offices worldwide, and co-workers through high volume of email, phone, instant message, and person to person.; Accurate and timely client billing.; Contribute to maintaining strong service provider relationships- airlines, trucking companies, and others.; Maintain compliance standards at all times- including internal policies and procedures, external government regulations, and customer requirements.

Requirements

Relevant work experience, or an equivalent combination of education and practical experience; Excellent verbal and written communication skills, with a demonstrated ability to deliver outstanding customer service; Strong organizational and time management skills, with the ability to manage multiple priorities; Highly detail-oriented, with the ability to work accurately and efficiently in a fast-paced environment; Self-motivated and proactive, with the ability to work independently as well as collaboratively within a team; Fluent in both Swedish and English, with strong written and spoken communication skills

Benefits

Pension and insurance benefits; Employee Stock Purchase Plan (ESPP); Comprehensive training and professional development programs; Excellent career growth opportunities within a global organization; Employee Referral Bonus Program