Aircraft Appearance Duty Manager

We're looking for a friendly, compassionate, leader to join our aviation services team! Oversee aircraft appearance operations, including, but not limited to, the following: safety, servicing, and cleaning services for aircraft; and employee management. HHS Aviation is an industry-leading aviation services provider known for its unwavering commitment to providing customers with the highest-quality aviation service solutions.

Responsibilities

Take full responsibility for delivering effective aircraft appearance operations to customers; Lead, motivate, and manage team members to deliver on the Service Level Agreements (SLAs) with customers; Resolve customer service issues in a timely manner with tact and diplomacy; Proactively manage safety and security processes and procedures to comply with HHS operating standards; Take ownership for creating a progressive open-door culture by managing the performance and development of team members; Review key performance indicators (KPIs) and convey necessary actions if needed; Recruit and hire new team members to meet service requirements; Understand contract requirements and customer expectations; Implement team member counseling and corrective action, including performance improvement plans, as needed; Monitor and/or conduct required training of team members; Plan and organize the most efficient use of resources to meet work requirements by analyzing equipment and team member work schedules

Requirements

2 to 5 years of management experience; Ability to work a flexible schedule that may include nights, weekends, and holidays; Willing to work outside in all types of weather and in elevated noise levels within the airport environment; Have a valid driver's license and a clear Motor Vehicle Report (MVR); Extensive airport operational experience and a working knowledge base of budgetary and financial responsibilities; Knowledge of applicable FAA and OSHA regulations; Experience negotiating contracts; Computer skills, including word processing, spreadsheets, email, and ordering platforms; Must be willing to relocate for promotion opportunities

Benefits

Paid time off (vacation and sick); Medical, dental, and vision insurance; 401(k) with employer match; Employee Assistance Program (EAP); Career development and ongoing training