Airline Customer Support Specialist with English | Remote within Bulgaria

Turn your passion for travel into a career with Sutherland!

Join our team and support customers of one of the world’s leading airlines with their travel arrangements. Work remotely from Bulgaria, develop your skills, and build a long-term career in an international environment.

Key Details About the Position

- Working hours

- Day shifts only: 8 hours shifts scheduled between 6:00 AM and 9:00 PM, or
- Night shifts only: Fixed night shifts, such as 6:00 PM–2:00 AM, 7:00 PM–3:00 AM, or 11:00 PM–7:00 AM.

- Work arrangement: Fully remote within Bulgaria, with occasional office visits required for specific company events or activities.
- Communication channels: Phone and chat.
- Contract type: Permanent employment contract.
- Language requirement: English – C1 level or higher.

Responsibilities

Assist airline customers via phone and chat with questions and requests related to their travel arrangements.; Provide professional, customer-focused support and help resolve issues efficiently.; Follow established procedures and quality standards.; Document customer interactions and work with different systems and tools.; Collaborate with your team to deliver an excellent customer experience.

Requirements

English proficiency at C1 level or higher.; Excellent communication and problem-solving skills.; A customer-focused attitude and attention to detail.; Ability to work independently in a remote environment.; Flexibility to work rotating shifts, weekends, and public holidays.; Previous customer service experience is an advantage.; Familiarity with airline reservation systems is an advantage, but not a requirement.

Benefits

Fully remote work from anywhere in Bulgaria.; Permanent employment contract.; 21 days of paid annual leave.; Health and life insurance.; Food vouchers.; Paid training and ongoing support.; Additional bonus opportunities.; Career development opportunities and a supportive, multicultural team.