American Girl Franklin Location Retail Associate -Part Time

CREATIVITY IS OUR SUPERPOWER. It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire, entertain and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard—when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers.

The Team: The Retail Associate is part of the retail team.

The Opportunity: American Girl is looking for dynamic individuals as Retail Associate who have the interpersonal skills to provide prompt, efficient and exceptional sales assistance within our customer-oriented environment.

What We’re Looking For

Mattel is an Affirmative Action/Equal Opportunity Employer

F/M/Disability/Vet

Responsibilities

Approach, acknowledge and assist customers promptly, handle multiple customers effectively.; Assess and meet customer merchandise and service needs by sharing product knowledge, answering questions and directing customers to merchandise, suggestive upselling, and awareness of product availability.; Share information on store events, promotions and activities with customers.; Promptly and accurately process all point-of-sale transactions.; Help resolve customer problems and make suggestions/share product knowledge to turn returns into exchanges.; Communicate merchandise and service needs to management on timely basis.; Provide assistance to accomplish team and company goals.

Requirements

High school degree or equivalent, preferred.; Sales experience in the specialty retail or service industry, preferred.; Must possess basic computer skills, some experience using a POS System, preferable.; Experience working with children, preferred.; Must be willing to work a flexible retail schedule, including days, nights and weekends.