American Girl New York Retail Department Manager (Exempt)

The Retail Department Manager leads daily retail operations to deliver exceptional customer experiences, achieve financial goals, and develop a high-performing team. This role drives operational excellence through effective coaching, ensuring a culture of selling and service, merchandising, and execution while partnering across the store to support business objectives. By balancing customer service, talent development, and business selling strategy, the position contributes directly to store performance and brand success.

Responsibilities

Lead daily department operations to achieve sales, customer service, and operational performance goals while ensuring compliance with company policies and standards; Coach, develop, and inspire associates through ongoing feedback, training, recognition, and performance management to build a high-performing team; Drive revenue growth by modeling selling behaviors, monitoring key performance indicators, and implementing strategies that improve customer engagement and sales results; Partner with store leadership to execute merchandising plans, product launches, and promotional initiatives that enhance the customer experience and maximize business opportunities; Monitor staffing, floor coverage, and service execution to ensure an efficient, safe, and engaging shopping environment; Analyze sales, inventory, and operational data to identify trends, resolve issues, and make informed business decisions that improve sales and service performance; Collaborate with cross-functional partners to support store initiatives, maintain visual merchandising standards, and deliver consistent execution across the business

Requirements

High school diploma or equivalent; 3–5 years of retail operations experience in a high-volume, premium, fast-paced environment; Previous experience leading and developing retail teams; Strong leadership, coaching, and performance management skills; Excellent customer service and relationship-building abilities; Knowledge of retail operations, merchandising, inventory, and sales performance metrics; Analytical and problem-solving skills with the ability to translate data into action; Strong communication, collaboration, and organizational skills; Proficiency with Microsoft Office and retail operational systems; Ability to work a flexible schedule, including evenings, weekends, and holidays

Nice to have

Associate or bachelor's degree; Retail environment experience

Benefits

Competitive total pay programs; Comprehensive benefits; Resources to help empower a culture where every employee can reach their full potential