American Girl Orlando -Party Planner - Part Time Holiday Seasonal

The Party Planner is located at the AG Retail Orlando location and reports directly to the Assistant Store Manager. This position is responsible for working one-on-one with party guests to create a magical event through superior communication and organization according to AG specifications. The role requires experience in customer relations, event planning and execution, or parties, and the ability to perform multiple tasks simultaneously in a high-pressure, fast-paced environment while maintaining a positive attitude. The pay range for this position is between $16 and $18.75 per hour.

Responsibilities

Work one-on-one with party guests to create a magical event through superior communication and organization according to AG specifications; Achieve and deliver timely steps of party execution and positive Customer Comment Cards indicators, including pre-event customer communications, greeting and seating guests, taking and delivering orders, upselling, preparing desserts, processing checks, and daily clean up; Meet sales goals and budgetary guidelines; Work with external vendors and place product orders in a timely manner; Ensure customer satisfaction and oversee resolution of customer service issues; Execute events to AG standards, including games, crafts, hair styling and skin care of dolls; Maintain on-going party communications with staff, management, and the Retail Sales and Services department; Follow local and state health sanitation laws and food and workplace safety guidelines; Assign and complete daily and side work tasks for FOH and BOH areas; Maintain thorough knowledge of the InfoGenesis system and ensure transactions follow company policy; Train, teach and assist teammates when needed

Requirements

Minimum of 6 months' work experience in customer relations, parties or events; One to two years' experience in a high-volume, fine-casual dining or related restaurant (preferred); Experience working with children (preferred); Current ServSafe certification (preferred); Good verbal and communication skills (required); Must enjoy public speaking, children, and possess a warm and friendly demeanor; May be required to perform diverse physical tasks, including some heavy lifting (approximately 30 – 50 pounds) and transporting full trays and bus tubs up to 30 pounds; Constant standing and walking and exposure to a loud working environment; Ability to work a flexible schedule including nights, weekends, and holidays

Nice to have

Experience in a high-volume, fine-casual dining or related restaurant; Experience working with children; Current ServSafe certification

Benefits

Competitive total pay programs; Comprehensive benefits; Resources to help employees reach their full potential