Amplify - Reception Lead

Our Mission & Behaviours

As part of our Amplify Crew, we ask you to live our three core behaviours every day:

Curiosity

We go beyond the “how” to explore the “why” and “what if?”. We challenge the status quo, seek continuous improvement, and celebrate innovation. Curiosity fuels better solutions and personal growth.

Outstanding

Outstanding experiences don’t happen by accident - they are built through commitment, teamwork, and high standards. We don’t settle for “good enough”; we strive for exceptional.

Accountability

We take ownership of our actions and outcomes. Accountability builds trust, strengthens relationships, and drives collective success. We step up, learn from challenges, and continuously improve.

Location: EC2A 1BR London

Job Type: Full-time

Salary: 36,761

Job Description

We exist to elevate our clients’ service and amplify their success by delivering fantastic experiences to their customers and colleagues.

We’re looking for a professional, confident, and proactive Reception Lead who thrives in a fast-paced environment and is passionate about leading a team to deliver exceptional service. If you take pride in creating outstanding first impressions and driving service excellence, we’d love to hear from you.

As the leader of our front-of-house team, you will ensure the smooth running of the reception area, manage staff performance, and represent both our business and our clients with professionalism and care.

Responsibilities

Leading and inspiring the Reception team.; Delivering an outstanding customer experience.; Building strong relationships with clients, occupiers and building teams.; Managing daily Reception operations and service standards.; Creating exciting events and building activations.; Coaching, training and developing your team.; Finding new ways to improve our service and customer journey.; Ensuring a safe, welcoming and professional environment.

Requirements

Previous experience managing a front-of-house or reception team; Excellent leadership, communication, and interpersonal skills; Strong organisational skills and attention to detail; Ability to multitask, prioritise, and remain calm under pressure; Professional, confident, and approachable manner; Proficiency in Microsoft Office and general office systems; A proactive, service-driven mindset with a focus on continuous improvement

Benefits

Rotational shift pattern supporting work-life balance; Learning and development opportunities, including leadership training; 25 days holiday + Bank Holidays (pro rata); Bupa Health cover; YuLife wellbeing benefits