Appearance Adjuster

The Front End Adjuster is responsible for evaluating and processing insurance claims related to property damage and personal injury. This role involves conducting thorough investigations, assessing damages, and determining liability based on policy coverage. The adjuster will collaborate with policyholders, service providers, and legal teams to ensure timely and accurate claim resolution.

Responsibilities

Handles claims from initial contact through to conclusion; Thoroughly investigates claims and verifies eligibility; Responsible for maintaining positive customer relationships seeking to enhance organizational skills; Manages a high call volume with exception communication and customer service skills; Successfully works independently and in a team atmosphere; Skillfully adapts and uses critical thinking and problem-solving issues.

Requirements

Great customer service skills; Excellent written and verbal communication skills; Proficient with Microsoft Office Suite and industry standard web applications; Ability to maintain a high level of confidentiality; Basic mechanical knowledge of automotive systems.

Nice to have

Bilingual is a plus, not required; Service Advisor, Warranty, or Service Drive experience a plus

Benefits

Medical/Rx; Dental; Vision; Life Insurance; Disability Insurance; ESPP; 401k; Student Loan Assistance; Tuition Reimbursement; Free Mental Health & Enhanced Advocacy Services; Paid Time Off; Holidays; Preferred Partner Discounts