Application Engineer, Injection Molding

Xometry is seeking a driven and technically-minded Application Engineer, Injection Molding to join our team. In this role, you'll be a critical link between our customers, sales team, and engineering efforts, supporting a diverse range of industries including aerospace, defense, commercial, automotive, industrial, and medical devices. You'll leverage your expertise in injection molding to analyze customer requests, provide crucial design-for-manufacturing feedback, and help shape custom solutions that meet our clients' needs.

Responsibilities

Analyze and Prepare RFQs: Retrieve and organize quote request information from various channels, including RFQ documents, 3D CAD files, and 2D drawings; Customer Engagement: Proactively engage with customers to clarify requirements and address any discrepancies in documentation; Technical Review and Quoting: Conduct thorough reviews of 3D models and 2D drawings to provide design-for-manufacturing (DFM) feedback and support the creation of accurate quotes using Xometry's internal systems and approved methodologies; File Optimization: Perform basic file modifications and repairs using software such as SolidWorks, Inventor, or Magics to ensure manufacturability; Database Management: Maintain and update quote databases in real-time to ensure data accuracy and accessibility; Customer Support: Respond to service requests via ZenDesk and email, providing direct assistance or escalating to subject matter experts when necessary; Collaborate Cross-Functionally: Work closely with Applications Engineering and Sales to define and package custom requests for customer delivery

Requirements

Associate degree or higher in a technology field, or equivalent practical experience; Strong interest and aptitude in technical tools, including experience with or willingness to learn 3D CAD software (SolidWorks, Inventor, Magics) and 2D drawing review; Demonstrated technical aptitude to quickly grasp general technical aspects of various manufacturing technologies; Customer-service oriented with excellent communication skills, capable of interacting politely and enthusiastically with both customers and coworkers

Nice to have

Vocational training or direct experience in injection molding; Familiarity with die casting, stamping and metal extrusion