Application Support Analyst

We’re looking for a technically skilled, Application Support Analyst, working across the clients VisualFiles practise management system, to join a growing IT team in a well-established professional services environment. This is a varied and hands-on role, blending business systems development with day-to-day IT support, and offering the chance to make a real impact on how the organisation works.

Responsibilities

Supporting their Visualfiles system, developing, maintaining, and optimising workflows and automation within; Creating and managing reports and dashboards using tools such as Power BI, SQL, and Excel; Providing day-to-day IT support across hardware, software, and applications; Managing integrations with third-party tools and platforms; Working closely with colleagues to identify opportunities for process improvement and implement solutions.

Requirements

Hands-on experience in supporting and developing Visualfiles; Experience within professional services; Experience with Power BI and Excel for reporting and analysis; Confident diagnosing and resolving system or integration issues; Excellent communication skills, able to explain technical concepts clearly to non-technical users; Experience providing IT support in person, over the phone, and via email; Highly organised, self-motivated, and comfortable managing multiple priorities.

Benefits

25 days holiday plus bank holiday rising over time; Enhanced pension; Bonus scheme; Cycle to work scheme; Eye test and flu jabs; Death in service; Sickness benefit allowance; Discount scheme; Bupa health scheme