Application Support Consultant

AYR Global IT Solutions is a national staffing firm focused on cloud, cyber security, web application services, ERP, and BI implementations by providing proven and experienced consultants to our clients. Our competitive, transparent pricing model and industry experience make us a top choice of Global System Integrators and enterprise customers with federal and commercial projects supported nationwide.

The individual in this position must have excellent troubleshooting ability,

problem solving and analytical skills. The individual in this position must

work closely with our business partners, as well as other IT department

members. It will be imperative for the person on this role to quickly gain the

confidence and respect of our business partners by demonstrating an in-depth

understanding of the applications within our application portfolio.

Responsibilities

Monitor, troubleshoot and; resolve application support tickets submitted through an Incident Management; system; Gain a solid understanding of software and hardware used and; supported; Provide application production support for ad hoc requests; requiring coding and development – design, test, debug, implement, and document; programs.; Provide routine application monitoring and maintenance; Monitor; assigned software applications, document and analyze problems; Establish and; maintain user and administrator accounts; Maintain system; documentation; Provide advice and training to end-users as; required; Understand and support all system interfaces for assigned; applications; Enable best practices and implement where; appropriate; Collaborate with server administrators and database; administrators to ensure proper integration of the environment; Work closely; with business and vendor to tune and troubleshoot applications; Provides; second level of technical support for all corporate systems and software; components as assigned; Provide Level 3 support for the application. Must be; able to support 24 x 7.; Leads and participates in efforts to develop and; implement process improvements and automation for application and system; monitoring; Leads and participates in efforts to implement application updates; to include upgrades, patches, and new releases; Develop work plans and; track/report status of assigned projects/tasks; Liaise with vendor support on; all issues

Requirements

Experience with SQL Server 2012; Expertise and; experience in the following application platforms: VB.net, SSIS, SSRS, Visual; Studios; Expertise and experience in TSQL, SQL stored procedures and; views; Passionate about solving problems; Professional attitude and work; habits; Ability to work through ambiguous work situations; Ability to; communicate effectively with all levels of the organization and external; vendors; Expert in planning and organizing, analyzing and resolving; problems; Ability to use judgment and make sound decisions; Excellent; communication and collaboration skills