Apprentice Business Analyst

Our operations team processes claims, manages data reporting, and resolves escalations in a fast-paced environment. This role is designed for someone early in their career who wants to learn business analysis and operations from the ground up by doing the actual work. This is a hands-on-keyboard execution role. You will spend your day reviewing documents, updating data, and talking to stakeholders, not building high-level strategy decks.

Responsibilities

Process documentation, claims, and data reports strictly following standard operating procedures; Identify and flag anomalies, missing information, or process breaks to senior team members before they become bigger issues; Communicate directly with customers and internal stakeholders to resolve escalations and answer questions clearly; Maintain and update tracking spreadsheets or internal systems to ensure accurate daily reporting; Manage conflicting priorities and deadlines, communicating trade-offs to your team when urgent requests arrive

Requirements

BS degree or equivalent practical experience; Up to 2 years of experience in an operations, administration, data entry, or call center; High attention to detail and the discipline to follow multi-step processes accurately without cutting corners; Strong problem-solving instincts with a clear understanding of when to investigate an issue and when to escalate it; Excellent written and spoken English skills, with the ability to communicate empathetically during customer or stakeholder escalations; A flexible schedule that allows for a consistent daily overlap with US business hours

Nice to have

Fluency in Spanish

Benefits

Flexible freelance model designed for independent professionals; Experience-based rates tailored to your expertise; Portfolio growth by working directly with leaders at innovative global organizations; A clear path forward from doing to leading, with a defined trajectory to gain specialized expertise and leadership skills