Assistant Area Manager, Smoky Mountains

AvantStay delivers world class, authentic, tech-enabled short-term rental (“STR”) group experiences targeted at the millennial generation. As an Assistant Area Manager, you will support the Area Manager in all the day to day operational activities related to our AvantStay properties in the designated area.

Responsibilities

Reporting to the local manager and performing assigned tasks, while also filling in as the market lead and personnel manager in the absence of the local manager, if needed; Serving as a reliable point of contact for the owners of AvantStay properties by effectively communicating with them in a timely manner and reviewing their owner distribution statements; Meeting and maintaining AvantStay standards and metrics related to owner satisfaction; Collaborating with the in-market team to ensure efficient and effective operations, including training, coaching, and evaluating the performance of other field operations personnel; Monitoring the progress of guest or homeowner issues, ensuring they are resolved within the designated time frame; Reviewing the quality of the resolution and taking appropriate actions as needed to ensure customer satisfaction; Exercising independent judgment in proactively identifying issues or quality assurance concerns at the properties and taking appropriate action to address them and/or assign rectification duties to other field operations personnel; Carrying out essential, non-manual administrative duties to support daily operations, free from direct supervision; Coordinating and/or overseeing housekeeping or routine rental maintenance tasks, such as changing linens, moving furniture, changing light bulbs, troubleshooting cable, or addressing wifi issues; Ensuring all homes have appropriate inventory levels of consumables and linens for the select market; Conducting regular inspections of properties to ensure compliance with AvantStay standards and regulations, as necessary and in the event of lack of sufficient market coverage in the requisite area; Addressing guest and homeowner concerns by responding in a timely manner to emails, calls, texts, Slack messages, and tickets; Frequently traveling to various properties within the designated area to support operations and ensure compliance; Being part of rotating "On Call" after hours for market support.

Requirements

2+ years of hospitality or customer-facing experience; Basic skills in Microsoft Office (Excel, Word & PowerPoint); Ability and availability to work weekends and holidays, with an overall flexible schedule to fit current business needs; Ability to spend a majority of working time standing, walking, and driving to properties; Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, stoop, and occasionally push, pull and lift more than 25 lbs.; Excellent self-management skills, and the ability to prioritize and deliver work to meet tight deadlines and work in a fast paced environment; Responsiveness via Slack and email; Must reside in the designated area; Valid driver's license and active car insurance; Reliable, snow-ready car; Must reside within a short drive of our vacation rental properties in the designated area.

Nice to have

Vacation rental industry experience; Experience in hospitality and/or real estate; Accredited Residential Manager (ARM) designation

Benefits

Performance bonus; Company-sponsored insurance (medical, dental, vision, life, etc.); Flexible paid time off; Complimentary and discounted stays at AvantStay properties; Pre-tax retirement savings plans offered via Betterment; Paid parental leave; Fitness reimbursement; Cell phone reimbursement; Mileage reimbursement