Assistant Branch Manager

OneAZ's The Assistant Branch Manager coaches, develops, and empowers branch associates, while exceeding member expectations, managing risk, and supporting organizational growth.

Responsibilities

Assists Branch Manager in directing and coordinating activities to implement Credit Union's policies, procedures, and practices concerning granting or extending lines of credit, real estate loans, and consumer credit loans; Directs activities involving implementation of establishment services and functions including collecting delinquent accounts, authorizing loans, or opening savings accounts; Assists in establishing procedures for custody and control of assets, records, loan collateral, and securities to ensure safekeeping; Assists Branch Manager in developing branch goals and action plans to achieve those goals, while continuously monitoring branch performance; Educates, promotes, and sells various Credit Union products and services to members; Partners with Branch Manager to conduct community outreach efforts to promote brand awareness, establish and strengthen local community relationships, and support member growth; Leads branch team of associates, including interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems; Prepares financial and regulatory reports required by law, regulations, Credit Union management, and the Board of Directors; Maintains branch reports for internal use, the Board of Directors, and Corporate Officers; Assists Branch Manager with the preparation and monitoring of annual budgets and staffing and facility needs; Examines, evaluates, and processes loan applications; Works directly with members to resolve issues and concerns; Opens, secures, and closes branch as needed

Requirements

High School Diploma or General Educational Development (GED) required; One to three years' related experience in a customer service, sales, or client-facing role; Experience with policy and procedure compliance and management; Strong relationship-building and client-focused sales skills; Excellent verbal, phone, email, internet, and writing skills; A passion for people, innovation, and growth

Nice to have

One year of cash handling preferred, ideally at a financial institution

Benefits

Generous paid time off: paid holidays, floating holidays, personal days, vacation days, plus sick time; Low-cost Medical, Dental & Vision plans; Paid childcare assistance; Award-winning 401K; Gym fee reimbursement; Tuition Reimbursement; Student loan repayment; Comprehensive Benefits Booklet