Assistant Director, Clinical Administration

The University of Rochester Medicine Department of Obstetrics and Gynecology is a large and complex department, encompassing six divisions, multiple clinical programs, and 15 regional locations. Annually, it manages 200,000 ambulatory visits, 5,388 inpatient admissions, and over 4,000 surgical procedures, generating nearly $136 million in revenue. The department is seeking an Assistant Director of Clinical Administration for a pivotal new role. This position is designed for a proactive, strategic, and collaborative leader with a strong analytical mindset who will drive the standardization and optimization of clinical operations across our extensive footprint. Reporting to the Senior Director for Program Administration, the Assistant Director of Clinical Administration will operate with autonomy in a highly collaborative environment, primarily focusing on Ambulatory Clinical Administration and Operations, Operational Excellence, and Hospital-Based Administrative Services. The ideal candidate will be results-oriented, adaptable, and deeply committed to a patient- and staff-centric approach, demonstrating integrity and discretion in all interactions.

Responsibilities

Develop, implement, and monitor standardized operational policies and procedures; optimize administrative and operational functions of clinical services across multiple divisions; supervise the Department's Referral and Prior Authorization team; provide functional guidance and oversight to Surgical Schedulers; oversee Administrative Hospital Services including the Birth Registrar's Office; champion initiatives to foster a culture of excellence and innovation and ensure compliance with regulations; contribute to strategic planning and budgeting for clinical capital expenditures and resource allocation; identify and implement strategies for cooperative cost-effectiveness and efficient resource utilization; serve as liaison between clinical divisions, central hospital administration, and external partners; represent the department on institutional committees; lead strategic departmental initiatives as Program/Project Manager; develop and implement a framework to monitor KPIs; create metrics for clinical stakeholder groups and data engagement strategies; lead data-informed operational performance monitoring and quality improvement initiatives; establish accountability structures for data-informed strategic direction; develop communication strategies to disseminate performance indicators; serve as subject matter expert on clinical operational approaches; provide strategic guidance for administrative and support staff management; foster a cohesive high-performing team environment; mentor, educate, and develop staff and faculty on operational excellence; perform other duties as assigned

Requirements

Master's degree in business administration or related field with emphasis on operations and strategy and 3 years of related experience, including at least one year in a leadership role required; or equivalent combination of education and experience; excellent project management skills, with a proven ability to manage multiple projects simultaneously required; demonstrated experience in change management, including stakeholder engagement and communication required; strong analytical skills, with the ability to collect, interpret, and use data to drive decisions required; exceptional interpersonal and communication skills, with the ability to build relationships and influence at all levels of the organization required; proficiency in Microsoft Office Suite and project management software required

Nice to have

Bachelor's degree in healthcare administration, business, public health, or a related field and 5 years of progressively responsible administrative experience in a clinical or hospital environment, including at least 2 years at a managerial level; equivalent graduate training (e.g., MHA, MBA) or specialized clinical/operational experience; certification in Lean Six Sigma (Green Belt or Black Belt); demonstrated track record of problem-solving in new or evolving roles, comfortable with ambiguity and building structure from the ground up; deep understanding of clinical operations, patient-flow principles, change management, and quality improvement methodologies; skilled in managing multiple priorities, building effective partnerships, and influencing stakeholders across various divisions; proficiency with electronic health/record management systems (e.g. Epic) and data-driven KPI monitoring; strong financial and resource-management acumen; ability to interpret data, identify trends, and communicate complex information clearly, both verbally and in writing; project and change management skills: scoping, scheduling, risk mitigation, and cross-functional coordination