Assistant Director, Employer Success

Shape the Future of Career-Ready Education. Are you interested in playing a critical role in the customer success function of the employer engagement team at Brandeis University? We are seeking an Assistant Director, Employer Success. Working alongside colleagues in employer and alumni engagement, this person turns employer and alumni contacts into returning partners who come back to Brandeis because working with us is easy, responsive, and worth their time. When an employer or alum expresses interest in hiring, hosting students, or getting involved you will make sure they are met quickly, guided through the process, and set up for a positive experience. You will also coordinate across Career Services and university partners so each employer's needs reach the right person at the right time, with the larger goal of building lasting partnerships rather than one-time transactions.

Responsibilities

Serve as project manager and relationship steward for employer and alumni engagements; Help employers navigate the hiring process from start to finish, including drafting job and internship descriptions; Know the Brandeis student value proposition and articulate it confidently; Develop working knowledge of internship compliance and regulations around hiring Brandeis students, including international students; Own Handshake from the employer side, including helping partners create profiles, post jobs and internships, and set up recruiting schedules; Use Handshake data to track student interest and inform team outreach strategy; Keep CRM records current and coordinate across Career Services; Build and maintain employer-facing resources; Participate in professional development activities; Share insights from employer interactions with the broader team; Perform other duties as assigned

Requirements

Bachelor's degree required; 3-5 years’ experience required; Experience in employer relations, career services, customer success, or a related field; backgrounds in account management, client services, or recruiting coordination also welcome; Demonstrated ability to manage multiple concurrent relationships and keep processes moving forward with consistent follow-through; Strong organizational skills, including consistent use of CRM tools and tracking systems; Ability to coordinate across teams and functions to drive outcomes without having direct authority over every participant; Clear, professional communicator in writing, by phone and in person

Nice to have

Familiarity with Handshake or similar career management platforms a plus; Familiarity with internship compliance and regulations around hiring international students is helpful