Assistant Director of Housekeeping

Overall responsibility for managing the housekeeping department and laundry operation and property/public space conditions to ensure that product quality and service standards are met and that optimum service is provided to hotel guests by ensuring that all Chatham Bars Inn, Forbes and Preferred Hotel Group standards are adhered to. The Assistant Director of Housekeeping is responsible for managing and promoting quality service, assisting with financial goals, short term planning and day-to-day operations. Other key responsibilities include but are not limited to:

Responsibilities

Overall responsibility for managing the housekeeping department and laundry operation and property/public space conditions to ensure that product quality and service standards are met and that optimum service is provided to hotel guests by ensuring that all Chatham Bars Inn, Forbes and Preferred Hotel Group standards are adhered to; The Assistant Director of Housekeeping is responsible for managing and promoting quality service, assisting with financial goals, short term planning and day-to-day operations; Managing day-to-day activities of the housekeeping department; hiring, planning, scheduling, and organizing staff to ensure proper coverage; Fosters high morale, promotes a positive work environment built on effective communication and mutual respect for one another; Promote teamwork and motivation through daily communication; Communicate and enforce policies and procedures; Conduct pre-shift meetings and review all information pertinent to the day’s activities; Ensure that special guest requests are met in an efficient manner; Establish par levels for supplies and equipment; Must have follow-through process on short-term and long-term programs; Manage and monitor key control systems to ensure security; Monitor sound procedures for Lost and Found; Assist with developing, implementing, and maintaining internal training and development programs for staff; Ensure that all staff are properly trained and that they have the tools to effectively carry out their daily tasks; Assist with implementation and maintaining of housekeeping sanitation and cleanliness standards in all areas of staff responsibility; Ensure prompt response and promote and recognize opportunities to provide guest service above and beyond all expectation

Requirements

Forbes Travel Guide Five Star experience required or Luxury Resort equivalent; Minimum of 3 years of hotel/resort housekeeping experience; Minimum of 5 years management experience; Demonstrated leadership abilities; Ability to work in a fast paced environment and handle high pressure situations; Ability to communicate well with customers and all operational departments throughout the Hotel; Ability to effectively communicate in English, both verbal and written; Superior communication skills and customer service skills; Ability to work a flexible schedule to include weekends and holidays; Able to lift up to 50lbs