Assistant F&B Manager-Chinese Restaurant

Position responsible for assigned food and beverage/culinary operations. Oversees guest and employee satisfaction, maintaining standards and meeting or exceeding financial goals.

Responsibilities

Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service; Provides excellent customer service to all employees; Responds quickly and proactively to employee's concerns; Uses coaching skills throughout the property; Demonstrates self confidence, energy and enthusiasm; Motivates and encourages staff to solve guest and employee related concerns; Provides excellent customer service; Responds quickly and proactively to guest's concerns; Understands the brand's service culture; Sets service expectations for all guests internally and externally; Takes ownership of a guest complaint/problem until it is resolved or it has been addressed by the appropriate manager or employee; Follows up to ensure complaints have been addressed to the guest's satisfaction; Develops a relationship with all guests to build repeated clientele internally and externally; Complies with all corporate accounting procedures; Assists GM as needed with annual Quality audit

Requirements

High school diploma or GED; 3 years experience in the food and beverage, culinary, or related professional area; OR 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the food and beverage, culinary, or related professional area

Nice to have

Curious; Creative; Appreciation for connecting with like-minded guests; Deep desire to create memorable experiences