Assistant Front Office Manager

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The Assistant Front Office Manager supports the overall leadership and day-to-day operations of the Front Office, working closely with—and in the absence of—the Front Office Manager. The Assistant Front Office Manager ensures a seamless guest experience through consistent service excellence and operational efficiency. This position reports to the Front Office Manager.

Responsibilities

Oversee the daily activities of the reception team to ensure smooth and efficient service delivery and adherence to company standards.; Manage guest check-in and check-out procedures, ensuring accuracy and efficiency while maintaining exceptional hospitality standards.; Coordinate with housekeeping, maintenance, and other departments to address guest requests and resolve operational issues promptly.; Assist in staff scheduling, training, and performance management to maintain optimal front office staffing levels and service quality.; Handle guest complaints and concerns with professionalism and discretion, implementing appropriate resolutions to ensure guest satisfaction.; Monitor and maintain front office inventory, including supplies, forms, and equipment, and coordinate replenishment as needed.; Support revenue management initiatives by monitoring occupancy rates, room rates, and booking patterns.; Ensure compliance with security protocols, safety procedures, and company policies throughout the front office operations.; Prepare and analyse front office reports, including daily revenue reports, occupancy statistics, and performance metrics.; Conduct quality assurance checks to maintain cleanliness, organization, and professional appearance of the front office area.; Serve as the point of contact for guest inquiries and special requests, ensuring personalized and attentive service.

Requirements

Demonstrated experience in customer service roles within the hospitality industry, showcasing a commitment to providing exceptional guest experiences and resolving customer inquiries effectively.; Previous experience in a supervisory or leadership role, with the ability to lead and motivate a team, provide guidance, and ensure a high level of professionalism and efficiency in front office operations.; Strong communication skills, both written and verbal, along with the ability to interact effectively with guests, staff, and other departments, fostering a positive and collaborative work environment.