Assistant Front Office Manager

We are looking for a highly motivated, customer focused leader to join our Front Office team as the Assistant Front Office Manager. The successful candidate for this role will have a proven track record of developing a team to provide exceptional service, is open to learning and leading by example, responds in a professional and courteous manner to guests and team, as well as being there to support the team both personally and professionally.

Responsibilities

Oversee the Front Office operations to lead the team in helping guests discover their Wanderlust experience; Assist in developing and mentoring a team of Front Desk Agents, Bell Staff, and Concierge; Assist in ensuring proper training materials are in place and used by each department; Monitor room inventory, rate and plan availability; Lead the team to maintain average daily rate and ensure revenue maximization by forecasting occupancy; Lead by example to ensure all guest interactions are handled in a professional manner; Provide exceptional customer service by being engaging and taking sincere interest; Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established; Help resolve problems and WOW guests through recovery when things aren't quite right; Work closely with the Maintenance and Housekeeping teams to communicate and coordinate the day; Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information; Provide support to Front Office staff during peak hours of business; Oversee all areas of Front Office Operations while the Front Office Manager is not on property

Requirements

Proven track record of developing a team to provide exceptional service; Open to learning and leading by example; Responds in a professional and courteous manner to guests and team; Supports the team both personally and professionally; Experience in hotel front office operations; Enjoys engaging with people from all over the world and making meaningful connections