Assistant General Manager

The Assistant General Manager supports the General Manager in the comprehensive management of properties that function both as client facilities and as Class A commercial assets. This role combines facility management support with commercial property management expertise to ensure seamless daily operations and excellent service delivery. The AGM assists with implementing strategies that address both facility needs and commercial property standards while developing relationships with clients, tenants, vendors, and team members in a detail-oriented operational environment.

Responsibilities

Provide general overall facility management services, including continuous monitoring of the property and addressing immediate operational issues; Serve as a primary day-to-day contact for occupants/tenants and visitors, providing exceptional customer service; Support work order management for in-house staff and vendors, ensuring timely resolution of maintenance requests; Assist with budgetary requests, analysis, and reporting for both facility operations and property management; Provide direction and information to vendors, facilities staff, and service providers to ensure excellent coordination and execution of work; Conduct regular property inspections to identify and address maintenance issues before they escalate; Monitor and report to the General Manager on facility operations through both direct employees and third-party service providers

Requirements

Bachelor's Degree or equivalent work experience in Facilities Management, Property Management, or related field; Minimum of 3-5 years of experience in facility management, property management, or related field; Experience in a corporate environment or as a third-party service provider; Strong knowledge of building operations, systems, and maintenance practices; Excellent customer service orientation with proven ability to build relationships with diverse stakeholders; Proficiency in Microsoft Office products (Word, Excel, Outlook, PowerPoint); Strong interpersonal skills and problem-solving ability with excellent verbal/written communication skills; Authorized to work in the United States without sponsorship

Nice to have

Industry certifications such as FMA, RPA, or SMA preferred; LEED Green Associate or LEED AP certification desirable; Background working in Class A commercial properties; Experience with integrated facility and property management operations; Experience with property management and maintenance management software; Basic understanding of financial principles and budget management; Detail oriented with strong organizational and multitasking capabilities

Benefits

401(k) plan with matching company contributions; Comprehensive Medical, Dental & Vision Care; Paid parental leave at 100% of salary; Paid Time Off and Company Holidays; Early access to earned wages through Daily Pay