Assistant General Manager

The Assistant General Manager is a dynamic leader that oversees strategic and innovative efforts for inbound and outbound operations, process improvement and KPI tracking for their respective distribution center location. Reporting to the General Manager, this role works closely with fellow distribution center leaders to ensure safe and efficient daily operations, positive and consistent staff management and excellent customer service delivery. The Assistant General Manager ultimately drives efforts towards safety, service, quality and cost, while also championing a culture of engagement, empowerment and problem-solving amongst all teammates.

Responsibilities

Collaborates with General Manager in developing and implementing operational strategies to optimize efficiency and productivity; Owns daily management system activities to report on and drive awareness of KPIs through daily review and response activities; Supervises and provides leadership to warehouse leaders and associates; Ensures compliance with safety regulations and company policies to maintain a safe working environment; Collaborates closely with other departments to coordinate activities and meet customer demands; Analyzes performance metrics and KPIs to identify areas for improvement; Assists in budget planning and cost management efforts to optimize resources and maximize profitability; Resolves escalated customer inquiries and concerns in a timely and professional manner; Monitors and/or collaborates with partners over equipment maintenance and facilities to ensure proper functionality and safety standards; Stays informed on industry trends and developments to make quality decisions and identify opportunities for innovation and improvement

Requirements

High School Diploma or equivalent; 5+ years' experience within a distribution center or similar environment; 3+ years' proven experience in a managerial role and/or leading teams; Ability to motivate and inspire a team to actively contribute to problem-solving and continuous improvement initiatives; Excellent organizational and problem-solving abilities, with keen attention to detail and a proactive approach to addressing challenges; Familiarity with warehouse operations and logistics software (e.g., WMS, ERP systems); Ability to thrive in a fast-paced environment and adapt to changing priorities; Strong verbal and written communication skills; Commitment to upholding high standards of integrity, professionalism and customer service

Nice to have

Bachelor's degree in business administration, logistics, or a related field; 7+ years' experience within a distribution center or similar environment; 5+ years' proven experience in a managerial role and/or leading teams; Proven experience performing various quality functions (inspection, control, assurance, audits); Lean Six Sigma and project management skills; Expertise in leveraging relevant tools and technology (including MS Office, Promapp, Power BI, Visio, etc.); Customer-centric spirit and task-execution; Enthusiasm for data, analysis, and providing simple insights; Passion for solving complex challenges; Comfort influencing others, leading teams, managing stakeholders, getting buy-in from leadership, and communicating clearly; Test-and-learn mentality and agile way of working to improve team products