Assistant General Manager - V&A Museum

We are looking for an experienced Assistant General Manager to join the team at the V&A Museum. Located in South Kensington, the V&A Museum is one of the world’s leading museums of art, design, and culture, welcoming visitors from around the globe. Across the museum, our cafés offer relaxed and inviting spaces for guests to pause and enjoy great food and drink during their visit. From freshly made coffee and light bites to wholesome lunches and sweet treats, our cafés are a key part of the V&A visitor experience. We pride ourselves on delivering excellent service, quality offerings, and a warm, welcoming atmosphere throughout.

Responsibilities

Support the daily operation of the site alongside the General Manager; Help lead and structure the team to deliver high product and service standards; Build and maintain strong client relationships through regular communication; Ensure an excellent customer experience across front and back of house; Support initiatives to improve sales and service performance; Assist with budgeting, forecasting, and cost control; Support team performance through coaching, training, and feedback; Ensure all Food Safety and Health & Safety standards are met

Requirements

An experienced Assistant General Manager or strong Deputy Manager; Confident communicator who motivates and engages teams; Strong financial and commercial awareness

Nice to have

Background in high-volume and/or multi-site operations preferred; A passion for food is a plus!

Benefits

Free lunch on shift; Free tea and coffee at any Benugo location; A monthly allowance to use at any Benugo location; Competitive rate; Life Assurance; Enhanced maternity and paternity leave pay for when your family is growing; Company sick leave; Company annual leave; Opportunity to develop and further your career within a fast growing an exciting company with a very prestigious list of clients; Employee discounts at several retailers (via Perkbox app) & fitness providers; Access to our Employee Assistance Programme & our trained Mental Health First Aiders