Assistant Housekeeping Manager

The Assistant Housekeeping Manager is responsible for the daily leadership and oversight of the Housekeeping and Laundry departments at a 604-room, full-service Marriott property. Working in direct support of the Director of Housekeeping, this role ensures consistent delivery of Marriott brand cleanliness and service standards across all guest rooms, public areas, lobby spaces, and back-of-house laundry operations. This is a Non-Exempt position scheduled for 45 hours per week, including weekends and holidays, with shift flexibility based on hotel occupancy demands. This position directly supervises a diverse team of 50-60 employees across multiple job classifications and is accountable for daily room inspections, workforce scheduling, payroll administration, incentive program management, budget oversight, and effective communication across all levels of the organization.

Responsibilities

Daily leadership and oversight of Housekeeping and Laundry departments; Ensure consistent delivery of Marriott brand cleanliness and service standards across guest rooms, public areas, lobby spaces, and back-of-house laundry operations; Directly supervise a diverse team of 50-60 employees; Personally inspect 50-60 rooms per day; Manage room status accuracy in the PMS and Power M upon transition; Manage workforce scheduling, payroll administration, incentive program management, and budget oversight; Oversee laundry operations, production schedules, linen and terry inventory, and equipment maintenance; Coach Room Attendants and Supervisors based on inspection results and follow up on corrective actions; Recruit, train, onboard, and develop department employees; Conduct performance evaluations and administer corrective action; Communicate clearly and professionally with all stakeholders and collaborate with other departments to ensure seamless guest experiences

Requirements

Minimum 2 to 3 years of experience strictly as a Housekeeping Management or Housekeeping Supervisor; Fluency in English and Spanish, including exceptional written and verbal communication skills in both languages; Excellent communication skills, with ability to interact professionally with employees, coworkers, managers, leadership, guests, vendors, and contract labor at all levels; Proven experience managing teams of 50 or more employees across multiple housekeeping job classifications, including on-property laundry operations; Proficiency with a Property Management System (PMS); willing and able to transition to Power M upon property changeover; Experience using Hotel Effectiveness or comparable labor scheduling platform; Demonstrated experience processing and closing payroll and maintaining accurate employee work records; Experience designing and managing employee incentive programs tied to performance and productivity metrics; Strong computer skills including hotel systems, scheduling tools, payroll platforms, and standard office applications; Ability to attend and contribute to leadership and departmental meetings on a regular basis; Must be available to work a scheduled 45-hour work week, including weekends, holidays, and varying shifts based on hotel occupancy; High school diploma or equivalent required; Ability to walk and stand for extended periods, more than 8 hours per day, while conducting room inspections and floor touts; Ability to lift and move up to 25-50 lbs occasionally; Regular presence in the laundry facility, which includes exposure to heat, noise, and cleaning supplies; Must be able to access all areas of the hotel property, including back of the house corridors, stairwells, and laundry facilities

Nice to have

Proven track record in a full-service or high-volume hotel (400+ rooms); Associate's or Bachelor's degree in Hospitality Management or a related field; Experience in premium or luxury full-service or high-volume hotel (400+ rooms); Experience with Workday HCM/HRIS System and Work Record Systems for payroll processing; Prior experience within Marriott or a major branded hotel company; familiarity with brand standards requirements and quality audit processes