Assistant Housekeeping Manager

Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,500 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.

People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.

As the Assistant Housekeeping Manager you bring an unparalleled commitment to excellence, a detail-driven approach and a genuine passion for maintaining an impeccable guest experience to our dynamic Housekeeping Team.

Responsibilities

Assists with overseeing Housekeeping operations.; Operate within departmental budgets through effective stock and cost controls and well managed schedules.; Support departmental targets and objectives, work schedules, budgets, policies and procedures.; Monitor the appearance, standards and performance of the Housekeeping Team with an emphasis on training and teamwork.; Ensure team members have an up-to-date knowledge of all room categories and amenities.; Assist the Executive Housekeeper to maintain good communication and work relationships in all hotel areas and with external customers and suppliers.; Ensure staffing levels cover business demands.; Ensure ongoing training to support the Housekeeping Manager.; Ensure communication meetings are conducted and post-meeting minutes generated.; Manage staff performance issues in compliance with company policies and procedures.; Assist other departments wherever necessary.; Support managing, training and developing the team.; Ensure effective communication, including coaching and performance management.; Follows departmental policies and procedures.; Reports necessary maintenance items.; Follow all safety and sanitation policies.; Practices ‘Yes I Can’ attitude; Adheres to Rezidor’s Responsible Business ethics

Requirements

Minimum 4–6 years of experience in hotel housekeeping operations, with at least 2 years in a supervisory or assistant managerial role; Strong knowledge of housekeeping standards, hygiene, and safety procedures across guest rooms, public areas, back-of-house, and F&B outlets; Demonstrated ability to manage high-volume operations, ensuring consistent quality during peak occupancy; Experience in overseeing room attendants, public area teams, and F&B cleaning teams; Strong skills in room inspections, public area inspections, and quality audits; Hands-on experience with linen, uniform, and inventory management in a large operation; Ability to support manpower planning, duty rosters, and productivity control for large teams; Experience assisting with training, onboarding, coaching, and performance management; Strong leadership, communication, and coordination skills across departments; Ability to work under pressure, meet deadlines, and maintain standards in a fast-paced environment; Proficient in hotel systems (Opera or similar PMS preferred) and basic MS Office; Good command of spoken and written English, additional languages are an advantage; High attention to detail, strong organizational skills, and a guest-focused mindset; Ability to work flexible schedules, including weekends and public holidays